Refund policy

Pawfect Glow Return & Refund Policy

At Pawfect Glow, we want both you and your furry friends to love everything you buy from us! If something isn't quite right, we are here to help make it simple and stress-free.

1. The Basics (Our 7-Day Guarantee)

We offer a 7-day return window. This means you have 07 days after receiving your item to request a return.

To be eligible for a full refund, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging.

2. Specific Guidelines for Our Collections

Because we care deeply about safety and hygiene, we have a few specific guidelines for our two main collections:

  • For Women’s Cosmetics: Due to health and hygiene reasons, makeup, skincare, and beauty tools can only be returned if they are completely unopened, unused, and still sealed in their original packaging. We cannot accept returns on cosmetics that have been opened or tested.

  • For Pet Care Items: Pet treats, supplements, and grooming liquids must be unopened and sealed. For pet accessories (like bowls or toys), they must be completely free of pet hair, chew marks, or signs of outdoor use to qualify for a return.

3. Damaged or Wrong Items

Accidents happen, and we’ve got you covered! Please inspect your order as soon as it arrives. If an item is damaged during shipping, defective, or if we accidentally sent you the wrong thing, reach out to us immediately at [Insert Your Support Email]. We will fix it right away at absolutely no cost to you.

4. Non-Returnable Items

A few items cannot be returned:

  • Digital products or gift cards.

  • Items purchased on "Final Sale" or clearance.

5. How to Start a Return

We like to keep things easy:

  1. Send a quick email to [rajaqasim192@gmail.com] with your order number and the reason for the return.

  2. If your return is accepted, we will send you instructions on how and where to send your package.

  3. Please note: Unless the item arrived damaged or incorrect, customers are responsible for the return shipping costs.

6. Refunds

Once we receive and inspect your returned item, we will drop you an email to let you know it arrived safely. If approved, your refund will be automatically processed back to your original payment method. Please remember it can take a few business days for your bank or credit card company to post the refund to your account.